Courses for private groups bookings
Terms & Conditions
DEPOSIT
– A deposit of 30 % secures your booking.
– By making this deposit payment you are agreeing to the terms set out here, and as such a contract is established. Please also inform your group of these terms and conditions.
– Availability is subject to change at all times until a booking is secured with a deposit and booking form returned.
– Exact activity, location and timings are not fully secured until receipt of both a deposit and completed booking form are acknowledged.
– We reserve the right to change prices at any time up until a booking confirmed with a deposit and to correct errors in the prices of confirmed arrangements.
BALANCE
– Confirming Group Size – Four weeks before your workshop we require a final head count.
– Final Balance – 3 days AFTER THE ACTIVITY the balance of the remaining 70% must be paid, based on your final head count. Your deposit will be deducted from the total. Your payment deadline will be noted on your booking form and in your booking email.
– Late Payments – If payment is not received within three days of your payment deadline, we reserve the right to cancel your booking.
– The fee includes all workshop materials, equipment and expert tuition. On occasion, depending on location, we may need to apply a travel fee, but will make you aware of this in advance of placing your booking if applicable.
PAYMENT
– Deposit(30 %) is refundable within 72 hours following the payment.
– Use your unique booking code as the reference so we can easily identify your payment.
– You, the client, accepts responsibility for collecting money and paying for all members of the group. We can not accept individual payments.
– VAT – All payments due are inclusive of VAT (unless otherwise stated).
– International Transactions – If processing the payment from abroad (outside of Spain) the sender is liable for all and any transaction charges / exchange fees. To ensure the full and correct payment reaches Via Experiencias on time.
AMENDMENTS TO GROUP SIZE
– After the four week point we cannot refund payments made for any person no longer able to attend.
– We will try our best to accommodate any additional people wanting to attend the workshop after the four week point, however we cannot guarantee this will be possible. Adding extra people may incur an additional charge on top of the workshop fee.
– If the Booking Workshop arrives at the activity with an increased number of persons to those confirmed on the booking form, Via Experiencia’s responsibility to the Booking Workshop and or the activity will no longer apply. In this instance Via Experiencia reserve the right to cancel or consider cancelled the activity. Should the activity proceed after confirming with head office, an admin charge plus fees due for those individuals is to be settled on the next working day.
SAFETY AND BEHAVIOUR
– Although the majority of tools and equipment you will be using are very safe, on occasion you may be required to operate hot or sharp items (burins, knife, etc).
– Workshop leaders will show you safe use of all equipment, but please do not operate hot / sharp equipment if if any of the participants is not enabled.
– Workshop leaders will be happy to help and may step in if they feel you are unable to operate equipment or tools safely. Please do not take offence at this; it is for your own safety. We are not responsible for unsafe operation of any equipment should you or any member of the party be intoxicated.
AT THE WORKSHOP
– Additional Support – If there anyone in your group that we may need to make reasonable adjustments for, or anyone that may require extra support due to disabilities please let us know with at least four weeks notice so we can make preparations and potential adjustments to ensure everyone can participate fully. The more notice we have, the better to ensure we can discuss options, provide support and make reasonable adjustments.
– Photographs – Workshop leaders may take photos at the session, please check with your group and let our team know before the session if anyone does not want to be photographed. Photographs may be used by Via Experiencias in published / digital media, as well as Via Experiencias own social media / website.
– Workshop Space – If you decide to carry out the activity in the same space you will need a clear table space for you to all work and sit around. Additionally you will often require a side table / space. Each workshop differs in requirements, so if you are unsure, please ask. We are generally very flexible and can work within most spaces. Please let us know if a space you are providing differs from our requirements.
FOOD & DRINK
While we encourage you to enjoy drinks alongside your workshop, if you are having snacks, afternoon tea or a meal, please arrange this before or after so both can be enjoyed fully!
DELAYS, CHANGES OR CANCELLATIONS
Delays
(1). If you (the group) are late arriving / starting a session, your session will still finish at the previously confirmed time. Workshop staff are booked for the times agreed, they may use their discretion but this will be on an individual basis.
(2). On the extremely rare (and unavoidable – due to circumstances beyond their control) occasion a workshop leader is late to your session, they will endeavour to provide you with your full session time, and will work with you to get the best time balance based on your plans following the session.
Changes to Booking
(1). Where possible, we will try to accommodate any requests to amend the main event details, (including, but not limited to; location, workshop activity, event date, etc.), made after your booking has been confirmed but is more than four away from the event, but cannot guarantee being able to do so. Where amendments are achievable, this will not incur a charge.
(2). Should you need to amend the main event details, or reschedule the booking within 24 hours before the activity starts.We will endeavour to help but cannot guarantee being able to do so. Where amendments / rescheduling is achievable, this will not incur a charge.
Cancellation
(1). The 30 % deposit payment is returned (minus corresponding bank charges) except in the case that the materials have been sent by courier (which will be attested by the courier tracking code) for workshops that require prior shipment of materials; Alhambra workshops (Plasterwork, Marquetry, Tiles and Arabic Calligraphy), Olive Oil & Spices Tastings. In these cases, no returns of materials sent will be accepted and the materials remain in the customer’s possession.
(2). In the instance of cancellation or changes made by ourselves due to:
(a). unforeseen logistical issues or staff illnesses, we will make every effort to reschedule or make alternative arrangements where possible. If not possible we will arrange a refund, with the exception of the below Force Majeure clause.
(b). health and safety conditions being compromised due to participant’s behaviour, or COVID-19 guidelines and social distancing measures not being followed on the day, no refund or compensation will be applicable.
(c). health and safety conditions being compromised outside of Via Experiencias’s control or unforeseeable circumstances. If cancellations occur in such circumstances we will endeavour to make every effort to reschedule or make alternative arrangements where possible. If not possible we will arrange a refund, with the exception of the below Force Majeure clause.
Force Majeure – Via Experiencias will not be liable or pay you compensation, damages or a refund if our contractual obligations to you are affected by any event which we cannot, even with all due care, foresee or avoid. This includes but is not limited to; war, or threat of war, strikes, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, pandemics, fire, adverse weather conditions, technical problems affecting transport or any similar events beyond our control.
DATA PROTECTION
– Essential contact information (ie. name, phone numbers, and venue address) will be shared with your workshop leader in order for them to reach you on the day of the workshop itself.
– Any alternative contact details for other people within your party shared with us, must be done so with their consent.
– We do not share your data outside of our organisation or with third parties.
– Please review our Privacy Policy as outlined here on a regular basis.
Most of all enjoy your workshop and do show us your creations! We love to see what you make.
If you take photos of your group making and creating during the session we would love to see your creations, so remember to share your snaps with us via social media.